Feedback Forms and how to use them
There are 2 ways to send feedback forms to your customers:
- Automatically after completion of a duty
- Manually at a time of your choosing
How to automate sending of a feedback form after duty completion:
Go to Me - Business Settings - Others - Under Column Automatically send SMS/WhatsApp/Email Alerts - Select Send feedback form to passenger when duty is marked as stopped or completed
Manual sending of a feedback form:
Go to Duties - Completed - Select the gear icon next to the duty listing - click on Request Customer Feedback
Below is a sample feedback form that your passenger will receive. The branding here will be your own company branding based on the details entered in Master - My Companies.
You can customise the text of a feedback form with SMS and WhatsApp masking. To enable this for your account, please reach out to us at support@indecab.com
Examples of SMS/WhatsApp Feedback Forms
Email example:
This email can be customised in Me - Business settings - Email templates - Duty Request Feedback section
When a duty is performed via the network, your supplier’s feedback form will not be shared with the passenger.
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