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A booking cancellation SLA is a service level agreement between a Car rental company and a corporate account customer. By setting an SLA time, car rental companies can ensure that they get enough time to find a replacement for the booking and not waste a booking slot.
To set this up, Go to Masters - Customers - Click on a customer listing - EDIT - Go to Booking/Duties Settings - Enter the max cutoff time in minutes under Booking Cancellation Time SLA (in mins.) column
E.g. If you enter 120 mins in Booking Cancellation Time SLA (in mins.), when a customer tries to cancel the booking 120 minutes or less before the pickup time, the duty will be charged to the customer.
Scroll to the bottom and select Always add in corporate's account? - SAVE
Once you have set a Booking Cancellation Time SLA (in mins.), your corporate account customer will receive a warning while trying to cancel a booking, if the booking cancellation time is within the set SLA. While attempting to do so, the customer will be notified that they can cancel the booking but they may still be charged for the booking. This enables the car rental company to complete the duty and generate an invoice to the corporate account.
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